Develop business communication skills to perform effectively in a cross-cultural environment.

Goals:

• Be able to use communication skills that are effective in a global business environment based on the objective/WHO/WHAT/HOW framework.
• Be able to communicate to work effectively in or with a multi-cultural organization with diverse stakeholders in business.

• Business communication
• Communication strategies
• Easy-to-understand communication

Course Outline

Students are expected to learn and practice communication skills that are effective in a global business environment. Students will practice business communication based on the objective/WHO/WHAT/HOW framework. The course involves discussions, workshops, presentations, and lectures. Most of the classes will be done based on the assignments submitted weekly.

Class Agenda:

1. Class orientation, ground rules, self-introduction.
2. Skills for effective communication in cross cultural environment
3. Clarifying business objectives and communication objectives
4. Audience analysis and presentation to target audience
5. How to create key messages
6. Effective delivery of messages to the audience
7. Leveraging diversity
8. Difference in manners and behaviors
9. Ownership and confidence
10. Making business proposal
11. Writing recommendation memos
12. Handling meetings
13. Framework of final presentation
14. Effective slides for final presentation
15. Final presentation

* The order of topics is subject to change depending on learning progress.

Review of each class: 10 hours

Written assignments for the next class: 20 hours

Group work and discussions

Roleplays

• Contribution to class discussions and productivity: 40%
• Homework/reports/assignments: 30%
• Final presentation (including preparation process): 30%

Timely submission of assignments and their quality are important for high productivity and learning of each class.

Students who missed a class (for any reason) will be given opportunities to make it up by special assignments.